What you should expect from East Bilney Coachworks

• Family Business Commitment.
• Quality, guaranteed repairs at a Fair price.
• ATA accredited staff.
• Excellent customer service.
• Customer progress reports throughout the whole repair process.
• Repairs completed on time & the vehicle returned in a clean & tidy condition.
• Making sure the customer understands exactly what the work entails.
• The ability to control costs.
• A repair completed to Manufacturers standards and BSI Kitemark standards.
• Completion of repairs in an adequate time frame.
• An understanding of how the process works from the work providers perspective.
• Trust that the work provider can fulfill its side of the relationship.

Key Points

• 3 Sites
• 100 Staff
• 130 Courtesy Cars – including 9 Automatics
• 4 Courtesy Vans
• 4 Recovery vehicles
• 160 Repairs per week
• Insurance Approved
• Manufacturer Approved
• Aluminium category A status
• Prestige Repair solution
• Light Commercial Repair Solution
• AudaEnterprise Gold
• Glassmatix 4
• Claimwatch
• Escribe
• Thatcham Helpline
• Concorde Informatics - Automanagement
• Sikkens, Nexa, Glasurit & Dupont paint schemes
• Thatcham BSI Kitemark approved at East Bilney site for: Cosmetic, Structural – Steel, Structural – Aluminium & Composite.
• Thatcham BSI Kitemark approved at Norwich (North) site for: Structural Steel
• Thatcham BSI Kitemark Audit at Norwich (South) in March 2010