What you should expect from East Bilney Coachworks

  • Family Business Commitment.
  • Quality, guaranteed repairs at a Fair price.
  • ATA accredited staff.
  • Excellent customer service.
  • Customer progress reports throughout the whole repair process.
  • Repairs completed on time & the vehicle returned in a clean & tidy condition.
  • Making sure the customer understands exactly what the work entails.
  • The ability to control costs.
  • A repair completed to Manufacturers standards and BSI Kitemark standards.
  • Completion of repairs in an adequate time frame.
  • An understanding of how the process works from the work providers perspective.
  • Trust that the work provider can fulfill its side of the relationship.

 

Key Points

  • 3 Sites
  • 100 Staff
  • 130 Courtesy Cars – including 9 Automatics
  • 4 Courtesy Vans
  • 4 Recovery vehicles
  • 160 Repairs per week
  • Insurance Approved
  • Manufacturer Approved
  • Aluminium category A status
  • Prestige Repair solution
  • Light Commercial Repair Solution
  • AudaEnterprise Gold
  • Glassmatix 4
  • Claimwatch
  • Escribe
  • Thatcham Helpline
  • Emacs - Automanagement
  • Sikkens, Nexa, Glasurit & Dupont paint schemes
  • Thatcham BSI Kitemark approved at East Bilney site for: Cosmetic, Structural – Steel, Structural – Aluminium & Composite.
  • Thatcham BSI Kitemark approved at Norwich (North) site for: Structural Steel
  • Thatcham BSI Kitemark approved at Norwich (South) site for: Structural Steel
  • All 3 sites are accredited with the ISO 9001: 2008 QUALITY MANAGEMENT SYSTEM